When I was in my early twenties, I moved to New York City after finishing my master's degree. No family nearby. No extended family. Just me, my backpack, and a deep homesickness that hit hardest at mealtimes. For months, I searched for good Mexican food. Real Mexican food. The kind that reminds ...

Every few weeks, someone in our FlipWork™ community, a friend, a colleague, or one of our AI reinvention sprint participants, asks me the same question. "Monica, which AI should I use?" And every time, I give the same answer: "Which person on your team is the best one?" They pause. Because the a...

My mother never followed a recipe. She cooked from memory, from feel, from years of standing at the stove learning what worked. Her comadres would come over, watch her cook, and ask: "How do you know when it's ready?" She would shrug and say, "You just know." But here is the part nobody saw. Beh...

Last week, I came across new research on cognitive atrophy from overuse of automation. The findings were striking. When automation carries everything, core skills can and will fade. Like a muscle, if you don't use it, you lose it. That research caught my attention, so I set a personal challenge ...

  I was sipping my cafecito, letting my morning skim agent sweep the news, analyst notes, and client pings, when two need-to-know bullets popped up back-to-back. First: Citi is training 175,000 employees on how to prompt. The article's key takeaway frames prompting as “the new Excel.” Translatio...

  Last week, I spoke with an old friend and colleague who is a COO. She said, “Monica, I feel I am sinking in this sea of AI uncertainty, and I am late to the race. Everyone’s talking about agents and copilots. We’re still arguing about pilot scopes.” I paused for a couple of minutes and then sh...